Last Updated: September 18, 2026

Thank you for shopping with JerseyCultureCo. This Shipping Policy explains where we ship, how long orders take to process, estimated delivery times, shipping charges, tracking, and what to do if there is a problem with your shipment.

This policy applies to physical products purchased through jerseycultureco.com.

1. Shipping Destinations

JerseyCultureCo currently ships to valid delivery addresses within the United States.

At this time, we do not offer international shipping.

Certain locations may have limited carrier service or require additional delivery time. If we are unable to ship an order to the address provided, we will contact the customer using the information submitted with the order.

2. Order Processing Time

Orders are normally processed within 1–3 business days after the order is placed and payment authorization is successfully completed.

Our normal business hours are:

Monday – Saturday, 9:30 AM – 5:00 PM

Orders placed outside normal business hours, on Sundays, or on U.S. federal holidays may begin processing on the next available business day.

Order processing time is separate from shipping transit time.

Processing may occasionally take longer during:

Holidays
Promotional periods
High order volumes
Inventory verification
Payment verification
Other unexpected operational delays

If a significant issue prevents us from processing your order, we will attempt to contact you using the email address or phone number provided at checkout.

3. Estimated Shipping Time

After an order has been processed and transferred to the shipping carrier, standard delivery generally takes approximately:

3–7 business days

The estimated total time from order confirmation to delivery is therefore approximately:

4–10 business days

These delivery times are estimates and are not guaranteed delivery dates.

Actual delivery time may vary depending on:

Destination
Carrier operations
Weather conditions
U.S. federal holidays
Transportation disruptions
Incorrect or incomplete addresses
High seasonal shipping volume
Other circumstances outside our reasonable control

4. Shipping Cost

Standard shipping within the United States is currently:

$9.99 per order

The applicable shipping charge will be displayed during checkout before the customer submits the order.

Any applicable sales tax will also be shown during checkout when required.

JerseyCultureCo does not intentionally add undisclosed shipping, handling, or service charges after an order has been submitted.

5. Shipping Carriers

Orders may be shipped using USPS, UPS, or another trackable shipping carrier, depending on the destination, package requirements, and carrier availability.

The carrier used for a particular order may vary.

6. Order Tracking

When tracking information is available, customers will receive a shipping confirmation email containing the carrier and tracking number after the order has been shipped.

Tracking information may take up to 48 hours after label creation to become active or display updated movement.

Customers can use the tracking number provided to monitor the shipment through the applicable carrier.

7. Shipping Address

Customers are responsible for reviewing the shipping address carefully before submitting an order.

Please make sure the following information is accurate:

Recipient name
Street address
Apartment, suite, or unit number when applicable
City
State
ZIP code
Phone number

If you notice an error after placing an order, contact JerseyCultureCo as soon as possible.

We will attempt to update the address if the order has not yet entered shipment processing. However, address changes cannot be guaranteed once processing or shipping has begun.

8. Incorrect or Incomplete Address

If a package cannot be delivered because the customer provided an incorrect or incomplete address, the package may be:

Returned to sender
Held by the carrier
Subject to additional delivery charges

If the package is returned to JerseyCultureCo, we will contact the customer to determine the appropriate next step.

Additional shipping charges caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility where permitted by applicable law.

9. Changing an Address After Shipment

Once an order has been transferred to the shipping carrier, JerseyCultureCo may no longer be able to change the delivery address.

Customers may contact the carrier directly to determine whether a delivery adjustment is available.

Any change requested through the carrier is subject to the carrier’s policies and availability.

10. Delayed Shipments

Carrier delays can occasionally occur after an order leaves our facility.

If tracking has not updated for an unusual period or your package has exceeded the estimated delivery window, please contact us.

We can review the shipment information and, where appropriate, assist with contacting the carrier.

A delay alone does not necessarily mean that a package has been lost.

11. Packages Marked as Delivered

If carrier tracking shows that your package was delivered but you cannot locate it, please first:

Check around the delivery location.
Check with household members.
Check with neighbors or building management when applicable.
Review the tracking details for the delivery location.
Contact the shipping carrier.

If the package still cannot be located, contact JerseyCultureCo and provide your order number.

We will review the available tracking information and assist with the next appropriate step.

A carrier investigation may be required before a replacement or refund can be approved.

12. Lost Packages

If a shipment appears to be lost in transit, contact JerseyCultureCo with:

Your order number
Customer name
Shipping address
Tracking number, if available

We will review the shipment and may work with the carrier to investigate the package.

If the shipment is confirmed lost and the claim is approved, an appropriate resolution may include a replacement or refund.

13. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

Order number
Description of the issue
Clear photographs of the damaged item
Photographs of the shipping packaging when relevant

Please keep the product and packaging until the issue has been reviewed.

If the damage is confirmed, JerseyCultureCo will provide an appropriate resolution in accordance with our Return & Refund Policy.

14. Incorrect Items

If you receive a product that is different from what you ordered, please contact us within 7 days of delivery.

Include:

Order number
Name of the product received
Name of the product ordered
Clear photographs of the received item

After reviewing the information, we may provide a replacement, return instructions, or refund as appropriate.

When an incorrect item was sent by JerseyCultureCo and a return is required, we will cover reasonable return shipping costs.

15. Missing Items

If your order arrives with an item missing, please contact us as soon as possible and provide:

Order number
Item believed to be missing
Photographs of the package and items received when available

We will review the order and shipment information before determining the appropriate resolution.

16. Multiple Packages

Some orders may be shipped in more than one package.

If this happens, customers may receive separate tracking numbers and packages may arrive at different times.

Receiving only part of an order does not necessarily mean that another item is missing.

Please review all available tracking information before contacting us about a missing item.

17. Order Cancellations

Cancellation requests should be submitted as soon as possible.

Under our current Cancellation Policy, customers may request cancellation within 12 hours after placing an order.

Cancellation cannot be guaranteed after an order has entered processing or has been shipped.

Once an order has shipped, eligible returns are handled according to our Return & Refund Policy.

18. Returns and Return Shipping

Eligible products may be returned within the return period specified in our Return & Refund Policy.

For preference-based returns, customers are generally responsible for return shipping costs.

If JerseyCultureCo shipped the wrong item or an item arrived damaged or defective, we will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.

Customers should not send a return before receiving return instructions.

19. Delivery Refusal

If a customer refuses delivery without an approved cancellation, return, or documented shipping issue, the package may be returned to JerseyCultureCo.

Any refund eligibility and shipping deductions will be determined according to our Return & Refund Policy and applicable law.

20. Order Status Questions

If you have questions about the status of your shipment, please provide your order number when contacting us.

This helps our customer service team locate the order and review the shipping information.

21. Contact Us

For questions related to shipping or delivery, please contact:

JerseyCultureCo

Address: 724 S Market St, Wichita, KS 67211, United States

Phone: +1 630-657-5565

Email: [email protected]

Website: jerseycultureco.com

Working Hours: Monday – Saturday, 9:30 AM – 5:00 PM

We will review shipping inquiries based on the order details, tracking information, carrier information, and the circumstances of the shipment.