Return & Refund Policy

Last Updated: September 18, 2026

Thank you for shopping with JerseyCultureCo.

This Return & Refund Policy explains the conditions, timeframes, and procedures for returning products purchased through jerseycultureco.com.

This policy applies to physical apparel and other eligible products purchased directly from our online store.

1. Return Window

Customers may request a return within 30 days of delivery.

The 30-day period begins on the date the shipping carrier marks the order as delivered.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the item must generally be:

• Unworn.
• Unwashed.
• Unused.
• In its original condition.
• Free from stains, odors, damage, or alterations.
• Returned with original tags attached when applicable.
• Returned with original packaging when reasonably applicable.
• Accompanied by the order number or other proof of purchase.

Customers may try on apparel to determine fit, provided the product remains in returnable condition.

JerseyCultureCo reserves the right to decline a preference-based return if the item shows signs of wear, washing, alteration, misuse, or customer-caused damage.

3. Size or Fit Returns

If you ordered a jersey or other apparel item and the size or fit is not suitable, you may request a return within the 30-day return period.

The product must meet the eligibility requirements listed above.

For returns based on:

• Size preference.
• Fit preference.
• Color preference.
• Change of mind.
• Ordering the wrong item or size.

the customer is responsible for return shipping costs.

Original shipping charges are not refundable for preference-based returns.

4. Non-Returnable Items

The following items are generally not eligible for preference-based returns:

• Items that have been worn beyond trying them on.
• Washed items.
• Items with stains, odors, deodorant marks, makeup, pet hair, or other signs of use.
• Items altered, repaired, or modified after delivery.
• Items damaged by the customer.
• Items missing required original tags.
• Gift cards.
• Items clearly marked Final Sale before purchase.
• Customized or personalized products after production has begun, if JerseyCultureCo offers such products.

These exclusions do not limit any rights customers may have under applicable law for defective, damaged, or incorrectly supplied products.

5. Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged.
• Defective.
• With the wrong product.
• With the wrong size compared with the order confirmation.
• With the wrong color compared with the order confirmation.
• Missing an item.

please contact JerseyCultureCo within 7 days of delivery.

Please include:

• Your order number.
• Your name.
• A description of the issue.
• Clear photographs of the product.
• Photographs of the shipping package when relevant.

Please keep the product, tags, and shipping packaging until the issue has been reviewed.

After reviewing the information, JerseyCultureCo may provide an appropriate resolution such as:

• Replacement.
• Return and refund.
• Refund without return where appropriate.
• Another resolution agreed with the customer.

If JerseyCultureCo sent an incorrect, damaged, or defective product and a return is required, JerseyCultureCo will cover reasonable return shipping costs.

6. How to Request a Return

To request a return, contact JerseyCultureCo within the applicable return period.

Please provide:

• Order number.
• Customer name.
• Email address used for the order.
• Product you wish to return.
• Reason for the return.
• Photographs when the product is damaged, defective, or incorrect.

Phone: + 1 907-222-9000

You may also use the customer support email address or Contact Us form displayed on jerseycultureco.com.

Please do not send a product back before receiving return instructions.

Returns sent without sufficient identifying information may take longer to process.

7. Return Authorization and Instructions

After receiving your request, JerseyCultureCo will review the information and provide return instructions if the item is eligible.

Return instructions may include:

• Return address.
• Packaging instructions.
• Shipping requirements.
• Any additional information needed to identify the return.

Receiving return instructions does not automatically guarantee a refund. Returned merchandise must still meet the eligibility conditions in this policy.

8. Return Shipping Costs

Customer Responsibility

Customers are responsible for return shipping costs when returning an eligible item because of:

• Change of mind.
• Incorrect size selected by the customer.
• Fit preference.
• Color preference.
• Ordering the wrong product.
• Other preference-based reasons.

JerseyCultureCo Responsibility

JerseyCultureCo will cover reasonable return shipping costs when a return is required because:

• We shipped the wrong item.
• We shipped the wrong size compared with the order.
• The product arrived damaged.
• The product is confirmed defective.
• Another fulfillment error was caused by JerseyCultureCo.

Customers should contact us before purchasing return postage for an order-related error.

9. Return Shipping Method

We recommend using a trackable shipping service when returning merchandise.

Customers should keep the return tracking number until the return and refund have been completed.

JerseyCultureCo cannot confirm receipt of a return package that has not been delivered to the return destination.

10. Return Inspection

After the returned item is received, JerseyCultureCo will inspect it to confirm:

• The correct product was returned.
• The condition of the merchandise.
• Whether tags remain attached when required.
• Whether the product shows signs of wear, washing, alteration, or customer damage.
• Whether the return meets the requirements of this policy.

We will notify the customer after the return has been reviewed.

11. Refunds

If the return is approved, the eligible refund will normally be issued to the original payment method.

JerseyCultureCo normally initiates approved refunds within 5–10 business days after refund approval.

After we initiate the refund, the customer’s bank, card issuer, or payment provider may require additional processing time before the credit appears in the customer’s account.

JerseyCultureCo does not control processing times imposed by banks or payment providers.

12. Refund Amount

For an approved return, the refund will generally include the amount actually paid for the eligible returned merchandise.

Preference-Based Returns

For returns caused by change of mind, size preference, fit preference, or another customer preference:

• Original shipping charges are not refundable.
• Return shipping is the customer’s responsibility.

JerseyCultureCo Error or Defective Product

If a return is approved because JerseyCultureCo shipped an incorrect, damaged, or defective product:

• The eligible product price will be refunded or the product may be replaced.
• Reasonable return shipping will be covered when a return is required.
• Original shipping charges associated with the affected item may be refunded where appropriate.

13. Partial Refunds

A partial refund may be considered when appropriate and permitted by applicable law, including situations where:

• Only part of an order is affected.
• An order contains multiple products and only some are returned.
• Another resolution is agreed between JerseyCultureCo and the customer.

We will inform the customer of the approved refund amount before completing a partial refund where additional clarification is required.

14. Exchanges

JerseyCultureCo currently does not offer direct exchanges.

If you need a different size, color, or eligible product:

1. Request a return for the original item.
2. Follow the return instructions.
3. Place a new order for the preferred item.

This helps ensure that current inventory and pricing are accurately reflected when the replacement order is placed.

Availability of a different size or product cannot be guaranteed.

15. Cancellations

Customers may request cancellation within 12 hours after placing an order.

Cancellation requests should be submitted as soon as possible.

Cancellation cannot be guaranteed once an order has entered processing, personalized production where applicable, or shipment.

If the order has already shipped, the customer may request an eligible return after delivery according to this Return & Refund Policy.

Approved cancellation refunds are returned to the original payment method.

16. Sale Items

Products purchased at a promotional or discounted price may be returned if they otherwise meet the conditions of this policy, unless the product was clearly identified as Final Sale before the customer completed the purchase.

The fact that a product was discounted does not by itself make the product non-returnable.

17. Personalized or Customized Products

If JerseyCultureCo offers personalized or customized products, such products may not be returnable for preference-based reasons once customization or production has begun.

However, customers should contact us if a personalized product:

• Arrives damaged.
• Is defective.
• Does not match the customization information confirmed in the order.

We will review the issue and provide an appropriate resolution.

18. Missing Refunds

If you have received confirmation that a refund was issued but do not see the credit:

1. Check your bank or card account again.
2. Allow the payment provider’s normal processing period.
3. Contact your bank or card issuer if necessary.

If the refund still cannot be located after the applicable processing period, contact JerseyCultureCo with your order number.

19. Orders Returned to Sender

If an order is returned to JerseyCultureCo because of:

• An incorrect or incomplete customer-provided address.
• Delivery refusal.
• Failure to collect a package.
• Another customer-related delivery issue.

we will review the returned shipment and contact the customer when appropriate.

Any refund or reshipment will be determined according to the circumstances of the order, applicable shipping charges, this policy, and applicable law.

20. Order Verification

JerseyCultureCo may request reasonable information necessary to verify a return or refund request, such as:

• Order number.
• Customer name.
• Email used for the purchase.
• Shipping information.
• Photographs of the merchandise.

We do not require customers to provide banking passwords, PINs, or one-time passwords (OTP) to receive a refund.

21. Refunds for Lost Shipments

If a package appears to be lost in transit, JerseyCultureCo may first review the tracking information and request an investigation from the shipping carrier.

If the shipment is confirmed lost, JerseyCultureCo will determine the appropriate replacement or refund based on the shipment information and circumstances.

Please see our Shipping Policy for additional information regarding lost, delayed, or marked-delivered packages.

22. Policy Abuse or Fraud

JerseyCultureCo may decline a return or refund request where there is reasonable evidence of:

• Return fraud.
• Substitution of a different product.
• Intentional damage.
• False claims.
• Abuse of the return process.

This provision does not limit legitimate consumer rights provided by applicable law.

23. Changes to This Policy

JerseyCultureCo may update this Return & Refund Policy when our store procedures, product offerings, or legal requirements change.

The current version will be published on jerseycultureco.com with its updated date.

Changes to this policy will not be used to remove rights already applicable to an order placed before the change where prohibited by law.

24. Contact Us

For questions about a return, refund, damaged order, or incorrect item, please contact:

JerseyCultureCo

Address: 724 S Market St, Wichita, KS 67211, United States

Phone: + 1 907-222-9000

Email: [email protected]

Website: jerseycultureco.com

Working Hours: Monday – Saturday, 9:30 AM – 5:00 PM

For email support, please use the customer support email address displayed on the JerseyCultureCo website.

When contacting us about an existing order, please include your order number so we can locate the purchase more efficiently.